Service Disclaimer

General information only

All content published on the Namma ResQ website, mobile site and application — including service descriptions, arrival times, prices, availability figures and coverage details — is provided for general information purposes only. While we make reasonable efforts to keep this information accurate and up to date, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability of the website or the information, products, services or related graphics contained on it.

Any reliance you place on such information is therefore strictly at your own risk. In no event will we be liable for any loss or damage, including without limitation indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

No workshop visit is required

Namma ResQ provides mobile, on-location roadside assistance. Our mechanic travels to wherever your vehicle is located — home, office, apartment basement, mall parking or roadside — and carries the tools, diagnostic equipment and commonly required spares needed to complete most jobs on the spot.

However, not every repair can be completed at the roadside. Some jobs require a vehicle lift, specialist tooling or a controlled workshop environment. Where this is the case, our technician will tell you clearly at the diagnosis stage rather than attempting a temporary or unsafe repair, and will offer to arrange towing to a partner workshop with your approval and at an agreed cost.

Arrival times and ETAs

Arrival times published on our website, mobile application or quoted over the telephone or by WhatsApp are good-faith estimates only and are not contractual commitments. Actual arrival may vary significantly due to factors outside our control, including but not limited to:

• Live traffic conditions, road closures, diversions, processions, flooding or accidents en route;
• The distance between the nearest available mechanic and your breakdown location;
• Weather conditions, including heavy monsoon rain, waterlogging and poor visibility;
• Access restrictions at apartments, basements, gated communities, office parks, toll plazas and secure premises;
• Peak demand during adverse weather, festivals, long weekends or major city events;
• Inaccurate or incomplete location details, or an unreachable pin on the map.

We will always keep you informed of any material delay by telephone, SMS or WhatsApp wherever reasonably possible. An estimated arrival time is not a guarantee, and failure to meet an estimate does not of itself constitute a breach of service.

Cost estimates and pricing

Prices, packages and charges displayed on the website or communicated before dispatch are estimates based on the information available at the time. A final quotation can only be confirmed once the technician has physically inspected the vehicle and identified the actual fault.

• The final amount may differ from the initial estimate where the fault turns out to be more extensive than described, where additional parts or labour are required, or where the vehicle model requires specialised components.
• No chargeable work begins until you have been told the price and have expressly approved it.
• Prices are exclusive of any applicable taxes unless explicitly stated, and are subject to change without prior notice.
• Parts supplied are charged at the prevailing rate for genuine or OEM-equivalent components, as confirmed with you before fitting.

Mechanic positions and map display

Coverage indicators, mechanic counts and area listings are provided to illustrate that Namma ResQ operates in a given locality. They are not a promise that a mechanic is physically present at a particular coordinate at a particular moment, nor a guarantee of any specific arrival time in that area.

Scope of services

Subject to availability and the exclusions below, Namma ResQ provides the following mobile services within its declared Bengaluru coverage area:

Service availability may vary by locality, time of day, mechanic availability and vehicle type. Availability of a service on this website does not guarantee that a technician can be dispatched to your specific location at a specific time.

Exclusions and limitations

The following are expressly excluded from the scope of Namma ResQ mobile services:

• Major mechanical overhauls requiring an engine or gearbox removal, or any job requiring a vehicle lift, unless expressly agreed and arranged in advance;
• Bodywork, dent removal, painting and accident structural repair;
• Side-wall tyre damage, which cannot be safely repaired and requires tyre replacement;
• CNG, LPG and other pressurised fuel systems, which require licensed dispensing equipment we do not carry;
• Racing, off-road, modified, reconstructed or uninsured vehicles, and vehicles used for hire or reward without disclosure;
• Vehicles already at a workshop or otherwise under the care of another service provider;
• Any service outside the declared Bengaluru coverage area, unless expressly agreed in advance at an outstation rate;
• Any work requiring entry to a secured premises where our technician is denied access by the occupier, society or security.

Vehicle eligibility

Namma ResQ services are available for most passenger cars, SUVs and light commercial vehicles sold in India, including vehicles with start-stop systems and AGM batteries. However, eligibility may be limited where:

• The vehicle has been modified from the manufacturer's specification in a way that affects safe access or repair;
• Required parts are not available for a rare, imported or discontinued model;
• The vehicle is not registered, or its registration documents cannot be produced on request;
• The person requesting service cannot demonstrate authority over the vehicle.

Your responsibilities

• Provide an accurate location and remain reachable on the contact number provided during the entire service window;
• Ensure the vehicle is parked as safely as practicable, and move it if instructed to do so;
• Disclose any known modifications, prior repairs or pre-existing damage before work begins;
• Remove personal belongings of value, as we cannot accept liability for items left in the vehicle;
• Confirm and approve the quoted price before work commences;
• Arrange lawful and safe access to the vehicle, including any society or building permissions required.

Limitation of liability

To the maximum extent permitted by applicable law, Namma ResQ and Rescue Vehicle Services Private Limited shall not be liable for any indirect, incidental, special, consequential or punitive damages, or any loss of profit, revenue, data, goodwill or opportunity, arising out of or in connection with the services provided.

Our total aggregate liability for any claim arising out of or relating to a service shall not exceed the amount actually paid by you for that specific service. We shall not be liable for any delay or failure to perform our obligations where such delay or failure results from an event beyond our reasonable control, including acts of God, natural disasters, civil disturbance, government action, strikes, utility failures or severe weather.

Nothing in this disclaimer excludes or limits liability that cannot lawfully be excluded, including liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.

Third-party service providers

Certain services are delivered through independent mechanics, towing operators and partner workshops engaged by us. When a request is booked with Namma ResQ, you authorise us to share the information necessary to fulfil that request with the relevant service provider or operator. How such contractors, service providers and operators use the information shared with them is beyond our purview, and you are advised to review the privacy policies of the respective service providers whose services you choose to avail.

Where we arrange towing to a partner workshop at your request, the repair work carried out at that workshop is performed by that workshop and governed by its own terms, pricing and warranty. We facilitate the arrangement but do not carry out or warrant that third-party repair work.

Complaints & support

We take feedback seriously and want to resolve problems quickly. If you are unhappy with any aspect of a Namma ResQ service, please raise it with us using any of the options below. Please include your booking reference, vehicle registration number, date and time of service, and the name of the mechanic if known, so we can investigate properly.

How we handle complaints

• Acknowledgement — we acknowledge all written complaints within 24 hours of receipt.
• Investigation — we review the booking record, technician notes, photographs and any call recordings relating to the visit.
• Response — we aim to provide a substantive response within 7 working days, or an update if the matter requires longer.
• Resolution — where a fault relates to workmanship, we will return to re-inspect and rectify it free of charge within the applicable 30-day workmanship warranty period.
• Escalation — unresolved matters may be escalated to nammaresq@gmail.com for review at management level.