Complaints & Support
Something not right with your Namma ResQ service? We want to hear about it. Our helpline answers 24/7, every complaint is acknowledged within 24 hours, and every case is investigated by a real person — not a bot. Here is exactly how to reach us and what happens next.
When to contact us
Reach out if you have experienced any of the following, or if you simply need help understanding a service:
- Delayed arrival — the mechanic took longer than the estimated time communicated to you;
- Unresolved fault — the problem returned after the visit, or the repair did not hold;
- Billing discrepancy — the amount charged differs from the price you approved;
- Damaged property — the vehicle, its paintwork, interiors or surroundings were affected during service;
- Conduct concerns — unprofessional behaviour, identification not shown, or safety not observed;
- Service not delivered — a booking was accepted but the technician never arrived;
- Refund or cancellation — you need a charge reversed or a booking cancelled;
- General queries — coverage, eligibility, documentation, warranty or pricing questions.
Information to include
To help us investigate properly and quickly, please include as much of the following as you can. The more detail you give, the faster we can resolve it.
| Detail | Why we need it |
|---|---|
| Booking reference | Locates your exact job record and the technician assigned. |
| Vehicle registration number | Links the service to your account and service history. |
| Registered mobile number | Lets us verify your identity and call you back if needed. |
| Date, time & location | Confirms which visit the complaint relates to. |
| Mechanic's name (if known) | Identifies the specific visit for internal review. |
| Description of the issue | Explains exactly what went wrong and the impact on you. |
| Photographs or invoice copy | Provides supporting evidence for repair or billing matters. |
How to raise a complaint
Choose whichever route suits you best. For urgent on-site concerns, always call the helpline first so we can act while the technician is still with you.
- Call the 24/7 helpline on +91 91876 76105. This is the fastest option for anything urgent. Immediate concerns are best raised while the technician is still at your location, so we can intervene in real time.
- Email help@nammaresq.com with your booking reference, vehicle registration number, date and time of service, a clear description of the issue, and photographs or the invoice copy if relevant. Written complaints create a traceable record.
- Use the unsubscribe or preference option if your concern relates to promotional calls, SMS or WhatsApp messages, by emailing help@nammaresq.com quoting your vehicle registration number and the services you would like to stop.
- Escalate in writing to nammaresq@gmail.com if a matter remains unresolved after our first response. Please quote your original reference so your case history travels with it.
Our resolution process
Every complaint follows a defined path so you always know where things stand and what happens next.
| Stage | What happens |
|---|---|
| Acknowledgement | We confirm receipt of your written complaint within 24 hours and assign a reference number. |
| Investigation | We review the booking record, technician notes, photographs, GPS log and any call recordings connected to the visit. |
| Update | If the matter needs longer than expected, we send you a progress update rather than leaving you waiting in silence. |
| Response | We aim to give a substantive written response within 7 working days of acknowledgement. |
| Resolution | Where a fault relates to workmanship, we return to re-inspect and rectify free of charge within the 30-day workmanship warranty period. |
| Escalation | Unresolved matters are escalated to management via nammaresq@gmail.com for final review. |
Support categories
Not every contact is a complaint. Here is where to direct the most common kinds of request so it reaches the right desk the first time.
- Booking, rescheduling & cancellation
- Call the 24/7 helpline for immediate changes to an active booking. For advance bookings, email help@nammaresq.com with your reference number.
- Billing, refunds & invoices
- Email help@nammaresq.com with the invoice copy and your registered mobile number. Refund requests are reviewed against the approved quotation and payment record.
- Warranty claims on workmanship
- Repairs carry a 30-day workmanship warranty. Email help@nammaresq.com with photographs and a description of the recurring fault, and we will arrange a free re-inspection.
- Promotional messages & opt-outs
- To stop marketing calls, SMS or WhatsApp messages, email help@nammaresq.com quoting your vehicle registration number and the services you would like to unsubscribe from.
- Data & privacy requests
- For access, correction, deletion or portability of your personal data, refer to our Privacy Policy and write to help@nammaresq.com.
- Partnerships & business enquiries
- For fleet tie-ups, becoming a partner mechanic, or corporate arrangements, email nammaresq@gmail.com with a short overview of your requirement.
- Legal notices & compliance
- All formal notices and regulatory correspondence should be sent in writing to nammaresq@gmail.com, or by post to our contact address.
Contact address
Formal correspondence may also be sent by post to:
M/s. Rescue Vehicle Services Private Limited
NO 54/A Minhaz Nagar,
8th main, 3rd cross,
Banashankari 2nd stage,
Bangalore - 560070,
Karnataka, India
Frequently asked questions
How quickly will my complaint be acknowledged?
All written complaints are acknowledged within 24 hours of receipt, and you will be given a reference number to track your case. Urgent on-site issues should always be raised on the helpline first, where we can respond in real time.
How long does a full resolution take?
We aim to provide a substantive written response within 7 working days of acknowledgement. Complex cases involving parts, third-party workshops or insurance may take longer, and we will send you a progress update rather than leave you waiting.
What if the same problem comes back after the repair?
Repairs carried out by our technicians carry a 30-day workmanship warranty. If the same fault recurs within that period, we will return and re-inspect free of charge, and rectify the fault at no additional cost to you.
Can I get a refund?
Where a service was not delivered as agreed, or where a charge was applied incorrectly against the approved quotation, we will review the booking record and payment and process a refund where warranted. Email help@nammaresq.com with your invoice and booking reference to begin the review.
How do I stop promotional calls and messages?
Email help@nammaresq.com quoting your vehicle registration number and the services you would like to unsubscribe from. You may also tap UNSUBSCRIBE in any marketing email, or call +91 91876 76105. Non-promotional messages about your account or an active booking will still be sent.
Will my call be recorded?
Yes. For quality, training and the joint protection of both parties, telephone calls to and from our helpline may be recorded and monitored. Recordings may be reviewed as part of a complaint investigation.
Can I complain about a third-party workshop?
Where we have arranged towing to a partner workshop at your request, the repair work at that workshop is performed by that workshop under its own terms. However, we still want to know about poor experiences — raise it with us and we will escalate it with the partner on your behalf.
This page should be read alongside our Terms & Conditions, Privacy Policy, Cookie Policy and Service Disclaimer. Thank you for helping us improve — every complaint we receive makes the next rescue better.
Thank you for using Namma ResQ — 24/7 roadside assistance across Bengaluru.