Frequently Asked Questions
Everything Bengaluru drivers ask us about Namma ResQ roadside assistance — pricing, arrival times, coverage, warranty, payments and what happens when things go wrong. Can't find your answer? Call +91 91876 76105, 24/7.
How the Service Works
How does Namma ResQ roadside assistance work?
Call our helpline or WhatsApp us with your live location and car model. We dispatch the nearest available mechanic to wherever your car is parked — home, office, apartment basement, mall parking or roadside. They diagnose the fault, quote you the price, and only begin once you approve. Most jobs are completed in 30 to 90 minutes.
Do I need to bring my car to a workshop?
No. That is the entire point of Namma ResQ. We come to you. Our vans carry diagnostic scanners, surge-protected boosters, jacks, torque wrenches and common spares, so most problems are solved where your car stands. If a job genuinely needs a vehicle lift, we tell you honestly and arrange discounted towing.
Do I need an account or the mobile app to book?
No. You can simply call or WhatsApp our helpline. Creating an account is optional and only saves your vehicle details so repeat bookings are faster.
What services do you offer?
Puncture and flat tyre repair, battery jumpstart and replacement, emergency fuel delivery, full OBD diagnostic scanning, self starter repairs, flatbed towing, clutch and brake work, minor mechanical repairs, electrical and fuse repairs, and key recovery or lockout assistance.
What happens if the mechanic cannot fix my car on the spot?
We tell you honestly at the diagnosis stage rather than attempting a temporary fix that will fail again. Where a job needs a lift or specialist tooling, we arrange discounted flatbed towing to a partner workshop with your approval, and coordinate the handover for you.
Costs, Quotes & Payment
How much does a service call cost?
It depends on the service. As a guide: battery jumpstart from ₹499, tubeless puncture patch from ₹399, fuel delivery at ₹299 plus pump price, on-site starter diagnosis ₹549, electrical fault tracing ₹599, minor repair visit ₹699, car lockout from ₹699, and flatbed towing from ₹1,499. The price is always confirmed before any work begins.
Is there a call-out or visit fee?
Most services include the visit in the quoted price. Where a standalone visit or diagnosis fee applies — for example for starter, electrical or mechanical diagnosis — that fee is adjusted against the repair if you go ahead with us.
Do you charge extra at night or on holidays?
No. Our pricing is identical at 3 pm and 3 am, on weekdays, Sundays and public holidays. There is no night surcharge, no weekend surcharge and no holiday surcharge.
How do I pay, and when?
Payment is taken after the work is completed — never in advance. You can pay by UPI, card or cash. Every job comes with a proper GST invoice with parts listed separately.
Will the final bill match the quote?
Yes, provided the fault is as described. If the technician finds something more extensive once work begins, they will stop, explain what they found and quote the revised price. No additional work proceeds without your approval.
Where We Operate
Which areas of Bengaluru do you cover?
We cover 30+ localities across the city, including Koramangala, Indiranagar, Whitefield, Marathahalli, Electronic City, HSR Layout, Jayanagar, Banashankari, Hebbal, Yelahanka, Malleshwaram, Rajajinagar, MG Road and KR Puram. See our full Bangalore service areas page for the complete list.
Do you attend vehicles in apartment basements?
Yes — and we do so regularly. Basements often have poor lighting and weak GPS signal, so our technicians bring their own lighting and work from your location pin or a landmark description.
Do you cover highways and expressways?
Yes. We attend breakdowns on the ORR, NICE Road, airport expressway, Hosur Road, Mysore Road and Tumkur Road corridors, including hard shoulders, subject to safe access.
My area is not listed. Can you still help?
Possibly. We attend every address inside BBMP limits and travel to peripheral areas and neighbouring towns at an agreed outstation rate. Call us with your pin and we will confirm availability and cost before dispatching anyone.
Can you tow my car to another city?
Yes. We provide inter-city transport to Mysore, Chennai and Hyderabad with transit insurance included, at a per-kilometre rate quoted in advance.
How Fast We Reach You
How long does it take for a mechanic to arrive?
Our city-wide average is 30 minutes. Central Bengaluru including MG Road, Indiranagar, Koramangala and Jayanagar typically takes 20 to 25 minutes. Outer areas such as Whitefield, Electronic City and Yelahanka take 35 to 45 minutes depending on traffic.
Are you really open 24 hours a day?
Yes — 24 hours a day, 365 days a year, including Sunday nights and public holidays. This is not a daytime service with an answering machine after hours; our mechanics are genuinely dispatched at 3 am.
Is there a surcharge for late-night calls?
No. There is no night surcharge and no holiday surcharge. The price we quote on the phone is the price you pay, whatever the hour.
What if the mechanic is delayed?
Arrival times are good-faith estimates, not guarantees. Traffic, weather, road closures and access restrictions can all cause delays. Where a delay is material, we will contact you by phone, SMS or WhatsApp to keep you informed.
Can I book a service in advance?
Yes. You can schedule a periodic service, a pre-trip inspection or a pre-purchase diagnostic for a specific date and time — including early morning or late evening slots that suit your schedule.
Which Cars We Service
Which car brands do you service?
All mainstream brands sold in India — Maruti Suzuki, Hyundai, Tata, Mahindra, Toyota, Honda, Kia, Skoda, Volkswagen, MG, Renault and Nissan — plus premium marques including BMW, Mercedes-Benz, Audi, Volvo and Lexus.
Can you jumpstart a car with a start-stop system?
Yes. Start-stop vehicles typically use AGM or EFB batteries and require a specific jumpstarting procedure to avoid damaging the battery management system. Our technicians use surge-protected boosters and reset the battery sensor afterwards where required.
Do you service hybrid and electric vehicles?
We handle hybrid vehicles and can perform jumpstarts, tyre work, diagnostics on the 12-volt system and general mechanical work. High-voltage battery and drive-unit repairs on full EVs require an authorised EV service centre.
Do you repair two-wheelers?
Yes, for selected services — including fuel delivery, puncture repair and battery assistance for scooters and motorcycles.
Are there any vehicles you cannot service?
We do not service CNG or LPG pressurised fuel systems, vehicles with extensive unreported modifications, racing or off-road vehicles, or vehicles where our technician cannot be given safe access.
If Something Goes Wrong
Is there a warranty on the work?
Yes. All repairs carry a 30-day workmanship warranty. If the same fault recurs within that period, we return and re-inspect free of charge, and rectify the fault at no additional cost. Parts carry the manufacturer's own warranty.
How do I raise a complaint?
Call the helpline for urgent on-site issues, or email help@nammaresq.com with your booking reference, vehicle registration number and a description of the problem. All written complaints are acknowledged within 24 hours and answered substantively within 7 working days. See our Complaints & Support page for the full process.
Can I get a refund?
Where a service was not delivered as agreed, or where a charge was applied incorrectly against the approved quotation, we review the booking record and payment and process a refund where warranted.
What if the technician damages my car?
Report it immediately — ideally while the technician is still present, or by calling the helpline. We investigate every damage claim against the booking record and technician notes, and rectify valid claims at our cost.
Are your mechanics insured and verified?
Yes. All technicians are background-verified, carry identification, and arrive in uniform. For your protection, they will share their name before arrival and verify ownership before performing lockout services.
Safe, Honest Work
Is it safe to let a mobile mechanic work on my car?
Yes. Our technicians are background-verified, ID-carrying and uniformed. All work is done in front of you at your own location, and you receive old parts back for inspection along with a GST invoice. You see exactly what was done.
Will jumpstarting damage my car's electronics?
Not with our equipment. We use surge-protected portable boosters rather than donor vehicles, so your ECU, sensors and infotainment system are never exposed to an unregulated voltage spike. This is why we advise against accepting a jumpstart from a passing stranger with cheap clamps.
Do you use genuine spare parts?
Yes. We fit genuine or OEM-equivalent parts, confirmed with you before fitting, and hand you the invoice so manufacturer warranty remains intact. Old parts are returned to you for inspection.
Will you try to sell me things I don't need?
No. Where a repair is unnecessary — for example where discs are perfectly fine and only pads need changing — we say so. If a job genuinely needs a workshop, we tell you that instead of attempting a compromised fix. Honest advice is how we keep customers.
Are calls recorded?
Yes. For quality, training and the joint protection of both parties, telephone calls to and from our helpline may be recorded and monitored, and may be reviewed as part of a complaint investigation.
Your Data & Your Choices
Why do you need my location?
So we can dispatch the nearest available mechanic to your breakdown location rather than guessing. Location access is requested only when you ask us to find a mechanic, and you can decline — though the mobile app may not be able to route assistance without it.
How do I stop promotional calls and messages?
Email help@nammaresq.com quoting your vehicle registration number and the services you would like to unsubscribe from. You may also tap UNSUBSCRIBE in any marketing email, or call +91 91876 76105.
Can I delete my account and data?
Yes. Email help@nammaresq.com with your registered mobile number to request deletion. We may retain certain information where required by law or to resolve disputes; thereafter your data is deleted or de-identified. Full details are in our Privacy Policy.
Do you use cookies on the website?
Yes, for essential functions like keeping you signed in, plus analytics and — where you permit — advertising. You can control these in your browser settings. Full details are in our Cookie Policy.
Where can I read your full policies?
All our legal documents are published on this site: Privacy Policy, Cookie Policy, Service Disclaimer and Complaints & Support.
Our helpline answers 24 hours a day, every day of the year — usually in under 30 seconds.
Email nammaresq@gmail.com or help@nammaresq.com.
Call +91 91876 76105