Cookie Policy

What are cookies

A "cookie" is a small piece of information stored by a web server on a web browser so it can be later read back from that browser. Cookies are useful for enabling the browser to remember information specific to a given user — for example, keeping you signed in, remembering your vehicle details, or remembering that you have already dismissed a notice.

Cookies do not usually contain any personally identifiable information such as your name or email address. However, when you provide such information to us — for instance when you register an account or book a service — the data collected by cookies may be linked to that information in order to provide you with a better experience.

Why we use cookies

We use cookies and similar technologies for a number of practical reasons, including to:

• Keep you signed in to your Namma ResQ account so you do not have to re-enter your login details on every page.
• Remember your preferences such as vehicle registration number, saved address, preferred language and notification settings.
• Process your location when you ask us to find the nearest available mechanic, so we can dispatch assistance quickly.
• Understand how the site is used — which pages are visited, how long visitors stay, and where they drop off — so we can improve performance.
• Measure promotional effectiveness so we know whether our campaigns are relevant and useful.
• Promote trust and safety by detecting fraudulent activity and protecting accounts from unauthorised access.
• Deliver relevant advertising both on and off our platform, where you have permitted this.

Types of cookies we use

Namma ResQ places both permanent and temporary cookies on your device. The table below explains the categories we use and what each one does.

We may also use data collection devices in the form of pixels or tags (also called clear GIFs or web beacons), SDKs within our mobile application, and application program interfaces ("APIs"), together with other technologies (collectively referred to in this policy as "Cookies") on certain pages of the platform to help analyse our web page flow, measure promotional effectiveness, and promote trust and safety — and because certain features offered by Namma ResQ may only be available through the use of a cookie.

Third-party cookies

Some cookies on our platform are placed by third parties that provide services on our behalf — for example analytics providers, payment gateways, advertising networks and customer support tools. These third parties may use cookies to collect information about your online activities across different websites and over time.

Where you click on or otherwise interact with an advertisement displayed on our platform, the advertiser will be given the assumption that you meet its target criteria. Your personal information will not be disclosed to advertisers for these purposes without your consent.

Cookies and your location

Because Namma ResQ dispatches mechanics to your exact breakdown location, our platform may request access to your device location. This is not a cookie in itself, but a related technology that works alongside the cookies we set.

When you first access the platform you may be asked to consent to our collection of location information. If you do not consent, certain features — particularly finding the nearest mechanic through the mobile app — may not function properly. You can stop collection of location information at any time by changing the settings on your device. For full details, please read our Privacy Policy.

How to manage cookies

Most devices and web browsers are set to accept cookies by default. If you prefer, you may remove or reject browser cookies. Follow these steps:

1. Open your browser settings — typically found under the sections Help or Internet Options, or under Privacy in mobile browsers.
2. Locate the cookie controls — look for Site Settings, Privacy and Security, or Cookies and other site data.
3. Choose your preference — block all cookies, block only third-party cookies, or delete existing cookies stored on your device.
4. Repeat on every device — you may need to make such choices on each browser and device you use in order to exercise full choice regarding certain cookies.

About interest-based advertising

By exercising choice regarding interest-based advertising, you may still receive advertisements, but the network from which you opted out will no longer deliver ads tailored to your interests. You should also know that logging out of your user account will not actually mean that you have opted out of personalised advertisements. Profiling is the use of information which enables us to predict your preferences; we may overlay information we process about you with information obtained from third parties — for example demographic information — to make our marketing campaigns more efficient. Any use of third-party information will be subject to appropriate controls.

Do Not Track signals

At this time, the Namma ResQ website is not configured to honour browsers' Do Not Track signals, as there is no commonly accepted industry standard for how such signals should be interpreted. We continue to monitor developments in this area and will update this policy if a consistent standard emerges.

Updates to this policy

We may amend this Cookie Policy from time to time to reflect changes in the technologies we use, or for legal or operational reasons. When we do, we will publish the most current version on this page and revise the date at the top. If we make any material change, we will provide additional notice to you — such as by sending an email or displaying a prominent notice on our platform. By continuing to use the Namma ResQ website or app after any changes come into effect, the revised Cookie Policy shall apply to you.

Contact us

If you have any questions, suggestions or comments about this Cookie Policy or about how we use cookies, please reach out to us using any of the options below.