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Refund Policy

Last updated: 1 September 2026 · Namma ResQ, Bengaluru, Karnataka

We stand behind every roadside job in Bangalore. If a service we performed doesn't meet the standard promised on the call, we'll make it right — here's exactly how refunds work at Namma ResQ.

1. When a refund applies

• The same reported issue reoccurs within the service warranty period due to our workmanship.
• You were charged for a service or part that was not delivered or not approved by you.
• A mechanic was dispatched but could not perform the agreed service and no alternative was accepted.

2. When refunds do not apply

• Fuel delivered and poured into your vehicle (fuel cost is payable at actuals).
• Towing successfully completed to your chosen garage or location.
• New, unrelated faults that appear after the service due to normal vehicle wear.
• Cancellations after the mechanic has already reached your location.

3. How to request a refund

Call +91 91876 76105 or WhatsApp us within 7 days of the service with your job details. Our Bengaluru support desk reviews every request and, where approved, processes the refund to your original payment method within 5–7 business days.

4. Service guarantee first

Before a refund, we'll usually offer a free re-visit to fix the issue — most concerns in Bangalore are resolved on the spot within hours, not days.